This walkthrough is for parents and players signing up for club membership online. We’ll cover picking a membership type, adding family members, paying the annual subscription, and what happens after — accessing the members’ area and updating your details later.
Before you begin
- Have a card or device ready for payment. Most clubs take cards (Visa, Mastercard) and Apple Pay / Google Pay through Stripe.
- If you’re signing up family members, have their names, dates of birth, and any medical / consent notes to hand.
- You’ll need an email address you actually check — this is your sign-in for the club site and where renewal reminders go.
Step 1 — Find the membership page
From the club homepage, look for a Join, Membership, or Become a member link in the main navigation. It’s usually one of the most prominent buttons — clubs want this to be easy to find.
Step 2 — Pick a membership type
Most clubs offer two or three options — a single-player or adult-player tier, a family bundle, and sometimes a social or non-playing supporter tier. The page should tell you:
- What’s included (training, fixtures, club events)
- The price (one-off or recurring)
- Any age limits
Click Join on the tier you want. If you’re not sure which is right, club admins are happy to help — there’s usually a contact link in the footer.
Step 3 — Create your account
If this is your first time on the club site, you’ll be asked to create an account with your email and a password. You’ll get a confirmation email; click the link in it to verify your address before continuing. If you already have an account from a previous season, sign in instead — your details will be pre-filled.
Step 4 — Add member details
Now enter the details for whoever the membership covers — for a family bundle, that’s typically a parent/guardian plus up to a set number of children. For each member:
- Full name (as it would appear on a registration roster)
- Date of birth (used for age-group eligibility)
- Any medical conditions, allergies, or emergency contact info the club asks for — this is only visible to coaches and admins, never to other parents
Step 5 — Review and pay
The review screen shows everyone on the membership, the total, and what you’re agreeing to (club rules, code of conduct, any consent forms). Tick the consent box and click Continue to payment.
Payment is handled by Stripe — the club doesn’t see your card details. You can pay with a card, Apple Pay, Google Pay, or sometimes bank-direct (SEPA) for recurring memberships. After the card authorises you’ll see a confirmation page.
Step 6 — Confirmation
You’ll get an email receipt and a link to your members’ area immediately. From there you can:
- See your membership card and renewal date
- Update details for any family member you added
- Enrol in courses or camps without re-entering details
- Buy lotto tickets, club merchandise, etc.
Common questions
What if my card was declined?
Stripe will tell you why right on the checkout page. The two most common reasons are an expired card and an address mismatch — try again with the correct billing address, or use a different card. Your account is saved, so you don’t lose your details.
How do I add another child later?
Sign in and go to My account → Family members → Add member. Depending on your club’s plan there may be a top-up fee if you go over the included member count.
How does renewal work?
Most clubs renew annually. You’ll get reminder emails 30 and 7 days before renewal. Recurring memberships will auto-renew on the same card; one-off memberships need you to click renew.
Can I get a refund?
Refund policy is set by the club — usually within a cooling-off window or for proven medical reasons. Contact the club admins through the link in the footer; they handle refunds in their payments dashboard.
Is my data safe?
Your account and family details are stored encrypted, only accessible to your club’s admins (not other parents or members). Payment details never touch the club — Stripe holds those. You can request a copy of your data or deletion any time from My account → Privacy.